REFUND & CANCELLATION POLICY
It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments through Island Society are subject to the following terms:
You may cancel or modify your appointment without charge anytime 24 hours preceding the start time of your appointment.
Less than 24 hours notice is considered a “Late Cancellation” and will result in a charge equal to 100% of the scheduled service(s).
If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).
Appointments that are booked within the 24-hour period are still subject to the cancellation policy.
As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.
To ensure a full experience, please arrive at least five minutes before your scheduled appointment time.
Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.
Applicable taxes will be retained and remitted.
REFUND POLICY FOR SERVICES:
Your satisfaction is our highest priority. Contact us within 24 hours of your appointment if you are unhappy for any reason. It is not our policy to give refunds without first troubleshooting the problem, seeing pictures of the issue or having you pop in to show us. If it is your first time purchasing a package with us and you have visited us two or less times, we will be happy to refund your package within 24 hours of purchase.
REFUND POLICY FOR RETAIL:
We welcome exchanges only for all unused, unopened and unworn retail with tags still attached or adhered. If you purchase a clothing garment to wear after a spray tan it may no longer be returned.
Jewelry returns are strictly on a case by case basis.